Your pipeline is moving.
Your operations
need to keep up.
Oasis builds, hosts, and manages dedicated teams for scaling businesses — deployed in 2–4 weeks, running to your SLAs, without the hiring cycles, infrastructure costs, or management overhead of building in-house.
Most businesses don’t lack ambition.
They lack deployable capacity.
Hiring cycles run 60–90 days — and that’s before onboarding. Infrastructure requires capital you’d rather deploy elsewhere. Managing a new team pulls leadership bandwidth away from the growth decisions that actually matter.
By the time you’re operationally ready, the window has closed.
Oasis was built to eliminate that delay — permanently.
Not outsourcing. Not staffing.
Augmented Teams.
A dedicated team, built around your workflows and standards — hosted in our facilities, managed by your SLAs, accountable to measurable outcomes. The operational capacity of a full department, without the cost or complexity of building one.
Augmented Staffing
You interview and select. We hire, host, and manage. Your team works exclusively for your business inside your tools and workflows.
Employer of Record
Your employees, our infrastructure. No international entity needed, no cross-border liability. We manage payroll, HR, and compliance on your behalf.
Managed Call Centre
Full-service delivery. End-to-end recruiting, training, workforce management, and reporting. Minimal client involvement required.
How Every Oasis Team Operates
Built in. Not bolted on.
Dedicated Teams
Hired, vetted, and briefed by Oasis. Working exclusively for your business, inside your tools and workflows — not shared, not rotated.
Hosted Operations
Office space, enterprise-grade internet, security protocols, and IT infrastructure. Every input needed to operate at standard — covered.
Process Ownership
We document your SOPs, run QA, manage performance, and maintain governance. Your standards, enforced by us.
SLA Accountability
Defined KPIs, weekly reporting dashboards, and a dedicated account manager who owns delivery — from day one.
The result: fully operational capacity, without a single internal hire.
Five reasons scaling
businesses choose Oasis
over building in-house.
Not a vendor pitch — a structural argument for why Oasis outperforms internal hiring at every stage of growth.
Speed to Capacity
Teams operational in 2–4 weeks. Not 90 days of recruitment, not 6 months of onboarding. When the opportunity is live, your team is too.
Operational Completeness
People, space, infrastructure, management, and process — fully provisioned. You bring the work. We bring everything else.
Governance Without the Overhead
Defined SOPs, live QA dashboards, SLAs with teeth, and performance management that does not require your time to function.
Flex Without the Cost
Add capacity when demand spikes. Reduce it when it eases. No redundancy costs, no restructuring, no HR complexity.
Leadership Stays Strategic
Your senior team stays on decisions that drive revenue. We own the operational layer entirely — freeing leadership bandwidth for what actually matters.
Why the world’s fastest-growing companies are building teams in Nairobi.
Kenya offers one of Africa’s most advanced delivery ecosystems — young, educated, English-proficient, and time-zone aligned with both Europe and North America.
Nairobi, Kenya
East Africa’s Business & Tech CapitalUnder-25 Population
A deep, motivated, educated talent pipeline — the youngest workforce demographic in the world’s fastest-growing continent.
Graduates Annually
From universities, technical colleges, and digital training programmes — across every function from CX to data ops to finance.
Literacy Rate
#1 in East Africa. Top 5 in Africa for English proficiency. Your team communicates at the standard your clients expect.
From Central Europe
Nairobi (EAT) is 1–2 hours ahead of Central Europe and 7–8 hours ahead of US Eastern — full overlap with both markets.
Multinationals Operating Here
Microsoft, Google, Amazon, Visa, and the UN’s only Global South HQ are all based in Nairobi. The infrastructure follows the investment.
Digital Infrastructure
Government-backed outsourcing initiatives, dual fibre connectivity, and a maturing BPO sector ranked among Africa’s top three.
Six operational verticals.
One model. Fully managed
to your SLAs.
Every service is delivered through the Augmented Teams model — dedicated staff, hosted infrastructure, process ownership, and SLA accountability. Choose the vertical. We build the team.
Customer Experience & Support Operations
Dedicated teams managing customer interactions across voice, chat, and email — maintaining response times, handling escalations, and protecting service quality at scale.
Finance, Back-Office & Administrative Operations
Embedded support across accounting, HR, and internal workflows that keeps your operations running efficiently and consistently.
Technology, Data & Product Support
Specialised teams supporting development, QA, data processing, and technical workflows that keep your systems and products moving without delay.
Revenue, Sales & Marketing Operations
Dedicated support across sales and marketing workflows to keep your pipeline active and your team focused on closing and growth.
Industry-Specific Operational Support
Teams aligned to the workflows, terminology, and compliance requirements of your industry — ensuring accuracy and productivity from day one.
Flexible Workforce Models
Multiple ways to deploy talent based on your needs, structure, and growth stage — from fully managed teams to employer-of-record (EOR) and dedicated staffing models.
Not sure which vertical fits? Let’s map it together.
Every engagement starts with a scoping conversation. No obligation — just clarity on what’s possible.
What scaling looks like when capacity is no longer the constraint.
Leadership didn’t think this was going to work, until it did.
Trusted by teams across five countries
Within six weeks, Oasis had fully integrated into our customer service workflow. Response times dropped by 40% and our CSAT scores hit an all-time high. It didn’t feel like outsourcing — it felt like hiring the right team.
We scaled from 3 support agents to 18 in under two months — without a single internal hire. The Oasis team owned the process, hit our SLAs from week one, and freed our leadership team to focus on product.
The back-office team Oasis built for us cut our accounts processing time by half. Full compliance, zero onboarding headaches, and they were operational before our internal process would have even finished shortlisting CVs.
Trusted by clients globally
UK · USA · Canada · Netherlands · East Africa
Operational in weeks.
Not quarters.
Three steps from first conversation to a fully functioning team. No lengthy procurement. No internal hiring cycles. No infrastructure delays. Just capacity — on your timeline.
Discovery Call
A 45-minute working session. We map your operational requirements, team structure, tools, and go-live timeline. You leave with a clear scope — not a sales pitch.
Team Design
We recruit, vet, and onboard your dedicated team — briefed to your SOPs, trained to your standards, equipped in our facilities. Every seat filled before go-live.
Go Live
Your team is live and delivering. Weekly reporting from your account manager. You focus on the business. We focus on the operations — entirely.
Your next growth move is ready.
Your operations need to be too.
In 45 minutes, we will map exactly what a dedicated Oasis team looks like for your operation — the team size, the SLA structure, and a realistic go-live timeline. No pitch deck. No obligation. Just a clear picture of what becomes possible.
One Oasis. Two sides of ambition.
Scale without
the overhead.
Deploy a fully managed team in weeks — no departments to build, no infrastructure to provision, no hiring cycles to run. You bring the work. We bring everything else.
Explore What We DeliverOASIS
Ambition
Uncontained.
We do not shrink your potential to fit a job description. At Oasis, the opportunity expands to meet you — world-class work, from Nairobi, for global companies.
See Open Roles