Capacity delivered. Results that follow.
Oasis Augmented Teams have been deployed across five countries, six operational verticals, and 50+ client engagements. These are the outcomes — in the clients' words and in the numbers.
What operational capacity actually delivers — measured.
These figures are drawn from active and completed Oasis client engagements. They represent the consistent pattern across accounts — not best-case exceptions.
| Metric | Result | What This Means |
|---|---|---|
| Time to operational team | 2–4 wks | From Discovery Call to a fully briefed, live team — versus 60–90 days building in-house. |
| Client satisfaction rate | 98% | Measured across all active accounts through quarterly NPS and SLA review cycles. |
| Employee retention | 97% | Within Oasis Augmented Teams, versus an industry BPO average of 65–70%. |
| Client referral rate | 100% | Every active Oasis client has referred at least one other business to the programme. |
| CX quality improvement | 50% avg. | Average improvement in quality scores across customer experience accounts within 90 days of go-live. |
| Response time reduction | 40% avg. | Average reduction in customer response times within 6 weeks of team deployment. |
| Internal hires required | 0 | Clients deploy full operational teams without a single internal hire or infrastructure investment. |
| Countries served | 5 | United Kingdom, United States, Canada, Netherlands, and East Africa. |
Five engagements. Five verticals. One model.
Each case study below represents a real client engagement. Business names are withheld at client request. Industry, country, and outcomes are accurate.
The Challenge
A scaling healthcare services provider in the UK had a 12-person in-house customer support team that could not keep pace with inbound volume. Response times had degraded to 48+ hours. The business needed capacity in weeks, not quarters — and could not absorb the 90-day hiring cycle their HR team was projecting.
What Oasis Delivered
Oasis deployed a dedicated 8-person CX team within 3 weeks of the Discovery Call. The team was briefed on the client's case management system, escalation protocols, and patient communication standards before going live. A QA specialist was embedded from Day 1 to maintain quality benchmarks.
The Results
The Challenge
A mid-size logistics firm in the Netherlands was processing invoices and reconciliation manually across a team of 3. Month-end close was taking 12–14 days and errors were generating downstream compliance issues. The Finance Director needed a reliable back-office team that could operate inside their ERP without a lengthy vendor procurement process.
What Oasis Delivered
Oasis built a 4-person finance and back-office team, briefed on the client's ERP system and reconciliation standards. The team took ownership of accounts payable, receivable, and month-end reporting — with weekly output reports delivered to the Finance Director.
The Results
The Challenge
A SaaS company in the US had a 4-person inside sales team that was spending 60% of their time on prospecting and CRM administration rather than closing. Pipeline quality was inconsistent and the team was missing monthly targets. Leadership needed to separate the prospecting function without hiring additional full-time closers.
What Oasis Delivered
Oasis deployed a 6-person Revenue Operations team — 3 SDRs handling outbound prospecting and lead qualification, and 3 CRM specialists managing pipeline hygiene, follow-up sequencing, and reporting. The team integrated directly into the client's Salesforce instance from Day 1.
The Results
The Challenge
An AI company in Canada needed a large-scale data annotation team to support a model training programme on a tight timeline. Their internal data team of 6 could not generate the volume required. Outsourcing to an offshore provider had previously produced inconsistent quality and communication overhead that slowed the programme.
What Oasis Delivered
Oasis deployed a 22-person data annotation team within 4 weeks, trained on the client's annotation guidelines, tooling, and quality thresholds. A dedicated QA lead managed inter-annotator agreement scores and daily output reviews. The team operated across overlapping shifts to maximise daily throughput.
The Results
The Challenge
A personal injury law firm in the UK was managing a growing caseload with a backlog in intake, case documentation, and client communication. Paralegal capacity was the bottleneck. The firm could not hire experienced UK paralegals fast enough and was losing billable hours to administrative backlogs.
What Oasis Delivered
Oasis deployed a 5-person legal support team — trained on the firm's case management system, intake procedures, and documentation standards. The team handled new client intake, file preparation, correspondence, and case progress updates, allowing the firm's senior paralegals to focus exclusively on case strategy.
The Results
Trusted by teams across five countries.
These are direct accounts from the people who ran the engagements — heads of operations, COOs, and finance directors who chose Oasis over building in-house.
Within six weeks, Oasis had fully integrated into our customer service workflow. Response times dropped by 40% and our CSAT scores hit an all-time high. It did not feel like outsourcing — it felt like hiring the right team.
We scaled from 3 support agents to 18 in under two months — without a single internal hire. The Oasis team owned the process, hit our SLAs from week one, and freed our leadership team to focus on product.
The back-office team Oasis built for us cut our accounts processing time by half. Full compliance, zero onboarding headaches, and they were operational before our internal process would have even finished shortlisting candidates.
Leadership did not think this was going to work — until it did. Three months in, no one on our team would go back to the way we operated before.
The quality of the annotation team exceeded every benchmark we set. Fourteen weeks in, we extended the programme without a second thought. The Oasis account manager made the entire operation feel invisible — which is exactly what we needed.
Consistent delivery. Across every function we operate in.
Oasis operates across six verticals. The outcomes below reflect the pattern of results clients experience within the first 90 days of engagement — regardless of industry or geography.
Customer Experience & Support
Finance, Back-Office & Administration
Technology, Data & Product Support
Revenue, Sales & Marketing Operations
Industry-Specific Operational Support
Flexible Workforce Models (EOR & Staffing)
These results start with a 45-minute conversation.
Every engagement on this page began with a Discovery Call. A working session that maps your operation, defines your SLAs, and produces a realistic go-live timeline — with no obligation to proceed.