Ambition uncontained.
At Oasis, you do not work for a local company doing local work. You join a team of professionals delivering world-class outcomes for businesses in the UK, US, Europe, and beyond — from one of Africa's most dynamic cities.
We do not shrink your potential to fit a job description. The opportunity expands to meet you.
Global work. Nairobi home. Real career progression.
Most BPO companies offer a job. Oasis offers a career trajectory — with the structure, training, and global exposure to make it real. Here is what that looks like in practice.
Global client exposure from Day 1
You work directly for businesses in the UK, US, Europe, and East Africa. Your communication standards, tools, and processes are set to international benchmarks — not local ones.
Structured training and onboarding
Every Oasis team member goes through a structured onboarding programme before their first live day. Role-specific training, SOP briefings, and tool access are fully managed — you start confident, not guessing.
Clear progression pathways
Oasis promotes from within. Team leads, QA specialists, account coordinators, and operations managers across the business have come from entry-level roles. Your progression is tracked, discussed, and planned from your first review cycle.
Modern, professional facilities
Three Nairobi facilities — Royal Offices (Mogotio Road), Crescent, and Principal Place (Westlands) — all built to enterprise-grade IT and workspace standards. This is not a call centre basement. It is where serious professionals do serious work.
Welfare and wellbeing built in
Oasis has documented welfare policies, employee relations processes, and a dedicated HR team. Statutory benefits, leave entitlements, and WIBA compliance are not optional extras — they are the baseline.
A community of 1,000+ professionals
You join a team that has grown from a small Nairobi operation to a 1,000+ strong workforce serving clients across five countries. The culture is ambitious, collaborative, and grounded in the belief that world-class work can be built right here.
We do not just hire you. We build your career.
Every Oasis team member follows the same structured journey — from application through to long-term progression. Here is what to expect at each stage.
Apply
Submit your application through the open roles page or send your CV directly. Every application is reviewed by a real person within 5 business days. You will always receive a response.
Screening Call
A 20–30 minute call with an Oasis recruiter. We want to understand your background, your goals, and whether the role is a genuine fit for you — not just for us.
Skills Assessment
Role-dependent. For CX roles, a communication exercise. For data or tech roles, a short practical task. For finance roles, an accuracy and process assessment. All assessments are designed to be completed in under 45 minutes.
Interview
A structured interview with the hiring manager for your team. We assess for role competency, communication, and alignment with Oasis standards. Interviews are conducted in English and take approximately 45–60 minutes.
Offer and Onboarding
Successful candidates receive a written offer within 3 business days of their final interview. Onboarding begins before your first live day — covering tools, SOPs, team introduction, and role briefing. You will not be left to figure it out alone.
Performance Review and Progression
Your first formal performance review is at 90 days. From there, reviews are conducted every 6 months. Progression — into a senior role, a team lead position, or a new vertical — is discussed openly and tied to clear criteria.
What it actually feels like to build a career at Oasis.
These are direct accounts from current Oasis team members across different roles and tenure levels. Names and roles used with permission.
I joined as a customer support agent two years ago. I am now a team lead managing 12 people. I did not expect to move this fast, but Oasis gave me the training, the feedback, and the opportunity. I took it.
The work is real. I am supporting a UK-based company's finance operations daily. The standards are high, the feedback is direct, and I am learning more here than I would at most organisations twice this size.
What I appreciate most is that my manager actually knows my name and my goals. This is a big company, but it does not feel like one. You are not just a headcount here.
I came from a background in logistics and was worried the transition into BPO would be difficult. The onboarding process made it straightforward. By Week 2 I was confident in the role. By Month 3 I was training new joiners.
Whatever your background, there is a role that fits.
Oasis hires across six operational verticals and a range of internal functions. Whether you are entering the workforce for the first time or bringing years of professional experience, we have roles designed for your level.
Customer Experience and Support
Finance, Back-Office and Administration
Technology, Data and Product Support
Revenue, Sales and Marketing Operations
Industry-Specific Operations
Internal Oasis Functions
We will be honest with you about what this is.
Oasis is a high-standards environment. We work for global clients who expect precision, professionalism, and consistency. That means we expect the same from every team member, from Day 1.
What you can expect from us
What we expect from you
Questions we hear most often.
See Open Roles
Browse current vacancies across all six verticals and apply directly.
View All Open RolesSend Us Your CV
No matching role right now? We will keep your CV on file and reach out when the right role opens.
Drop Your CV